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Store Policy

NO REFUNDS. EXCHANGES FOR REPAIR PARTS ONLY IF THE PART IS DEFECTIVE (NOT FOR CANCELLED REPAIR JOBS) AND ONLY IF YOU HAVE A WHOLESALE ACCOUNT WITH US (AND WE HAVE A VALID SALES TAX ID ON FILE FOR YOUR ACCOUNT). ALL PARTS MUST BE TESTED BEFORE INSTALLATION. ONCE THEY ARE INSTALLED, THEY ARE NO LONGER ELIGIBLE FOR CREDIT/EXCHANGE. WHEN TESTING, IF ANYTHING SEEMS WRONG, YOU MUST BRING IT BACK WITH NO PHYSICAL DAMAGE AND WITH ALL PLASTICS ATTACHED FOR EXCHANGE. THIS IS OUR STORE POLICY AND MAY NOT REFLECT THE POLICY OTHER WHOLESALERS HAVE. WHEN PURCHASING PARTS FROM US, PLEASE NOTE,  THIS IS THE POLICY. DEFECTIVE PART MUST BE SWAPPED WITHIN 7 DAYS OF PURCHASE. NO REFUNDS OR EXCHANGES ON ACCESSORIES. ALL REPAIR JOBS ARE NONREFUNDABLE. ALL SALES ARE FINAL FOR ANYONE THAT PURCHASES A PART IN ATTEMPTS TO REPAIR IT ON THEIR OWN. ONCE YOU BUT THE PART, IT IS YOURS!

30 DAY WARRANTY ON REPAIRS COMPLETED BY US WHEN OUR PART IS USED FOR INSTALLATION. THE 30 DAY WARRANTY CAN ONLY BE HONORED WHEN THE IMEI IS PROVIDED IN ITS ENTIRETY. THE 30 DAY WARRANTY DOES NOT APPLY TO ANY REPAIR THAT REQUIRED SOLDERING, IS LIQUID DAMAGED, OR HAS A BENT FRAME. DUE TO THE NATURE OF THE JOB, SOLDERING JOBS COME WITH NO WARRANTY. ANY PHYSICAL DAMAGE AND/OR WATER CORROSION WILL ALSO NOT BE COVERED UNDER THE 30 DAY WARRANTY. IF NO LOCKSCREEN PASSWORD IS GIVEN, THE PART REPAIRED ON THE DEVICE CAN NOT BE TESTED AND SO IF THE PART NEEDS TO BE REPLACED UNDER THE 30 DAY WARRANTY, LABOR WILL BE CHARGED. REPAIRING A DEVICE WITH ANY SORT OF LIQUID DAMAGE CAN CAUSE THE DEVICE NOT TO POWER ON UNDER CERTAIN CIRCUMSTANCES. YOU ARE RESPONSIBLE FOR ANY PROTECTIVE COVERS BROKEN/DAMAGED IN ATTEMPTS TO REMOVE FROM DEVICE. ALL ISSUES WITH THE DEVICE MUST BE CLEARLY STATED ON THE REPAIR FORM AND NO CUSTOMER SHALL HOLD PHONE-A-HOLICS RESPONSIBLE FOR ISSUES OUTSIDE OF THE ONE(S) REPORTED ON THE REPAIR FORM. REPAIR FORM MUST BE READ IN ITS ENTIRETY PRIOR TO SIGNING. PHONE-A-HOLICS IS NOT TO BE HELD RESPONSIBLE IF THERE ARE ANY UNFORSEEN PROBLEMS WITH THE DEVICE THAT ARE NOT CLEARLY STATED IN THE REPAIR FORM. PLEASE NOTE ANY REPAIRS ON ADMINISTERED ON A DEVICE WILL CAUSE MANUFACTURER WARRANTY TO BE VOIDED. WE USE ALL HIGH-GRADE AFTERMARKET PARTS TO CATER OUR OUT-OF-WARRANTY DEVICES AND ALSO SELL REFURBISHED PARTS. PHONE-A-HOLICS WILL NOT BE RESPONSIBLE FOR DEVICES NOT PICKED UP WITHIN 30 DAYS FROM THE DATE IT WAS DROPPED OFF AND IS SUBJECT TO RESELL TO COVER FOR REPAIR COSTS.